The concept of safety and security for data and the environment is a topic we have addressed a few times here in the blog, and many other times when talking to our customers and potential customers. It is so important to us in fact that we decided to brand our process to make it easier for consumers to identify a safe trade-in program, as well as to better communicate the concept of eSafe and eSecure to our employees.
What does eSafe and eSecure mean? It means that we are adamant about the safety of customer data and the environment and we will go to extraordinary lengths to protect both. It starts with asking customers to clear their data before they trade a device, then working with trusted retail partners who are aligned with our commitment. The retail partners who physically hold product keep them in a safe location until they are shipped to CExchange. Once received for evaluation, the CExchange team documents arrival through an HD camera recording of the box being opened prior to moving into a data clear station. Immediately following any data removal we perform a 100% audit process for each transaction. Should a product have an electronic fault that does not allow for data clear or verification, we securely store the product until it can be responsibly recycled through an eSteward recycling partner. While we always try to recover for reuse every possible product, there are many that simply have no useful life left, and in that case we must recycle them. CExchange is an R2 certified company and we adhere to extremely strict standards as it pertains to handling e-waste and will never allow products that we recycle to end up in a landfill. For a video overview of the eSafe and eSecure concept, please watch our video at: